Frequently asked questions

Everything groomers ask before signing up.

Scheduling, gap-fill automation, SMS, boarding, staff, and billing — answered in one place. Can't find it here? Email us and we'll reply fast.

Can I bring my data over from another software?

Yes. Import your clients, pets, and records from a CSV export in minutes. If you need a hand, we're happy to jump on a call and support you. And if you've built up years of complex data, we offer a white glove migration service — our team will move everything over for you.

How does gap-fill work?

When a client cancels, Grooro texts the nearest waitlisted clients automatically. First to reply YES gets the slot — calendar updated, confirmation sent. You do nothing.

Does it work for mobile groomers?

Yes. The Route page optimises your driving order, shows every stop on a full-screen map, and logs mileage automatically when you mark a job complete.

Is SMS included or charged separately?

750–3,000 messages per month are included depending on your plan. Top-ups are available if you need more.

Can it handle boarding and daycare too?

Yes. Boarding gets a full Gantt timeline per kennel, drag-to-create reservations, and vaccine tracking. Daycare gets a live daily board with check-in timers and feeding countdowns. All on the same client and pet records as grooming.

I have staff. Can they all use it?

Yes. Invite staff by email, assign them to locations, and set roles — owner, manager, or groomer. Each groomer has their own calendar colour and the right level of access.

Does it connect to QuickBooks?

Yes. Mark an appointment complete and Grooro pushes a Sales Receipt to QuickBooks and emails the client a PDF receipt automatically. Xero and FreshBooks are coming later in 2026.

Is there a free trial?

30 days, no credit card required. Cancel any time.